Privacy Policy

Last updated: August 16, 2025

This Privacy Policy describes how Le Philippe (“we”, “us”, or “our”), operating the website www.le-philippe.co.uk, collects, uses, and shares your personal data when you visit our website or make a purchase.

Contact for Privacy Matters

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, you can reach us at:
Email: info@le-philippe.co.uk
Phone: +31 6 26 218 650

Personal Data We Collect

We collect different types of personal information depending on how you interact with us:

  • Device Information:
    • Purpose: To ensure our website displays correctly on your device and to analyze how our website is used, so we can improve performance and user experience.
    • Source: Collected automatically when you visit our site, through technologies like cookies, log files, web beacons, tags, or pixels.
    • Sharing: Shared with our website platform provider and analytics partners (for example, we use Shopify to host our store and Google Analytics to understand site traffic).
    • Data Includes: Browser type, IP address, time zone, cookie identifiers, the pages or products you view, search terms used, and information about how you interact with our site (such as clicks and page navigation).
  • Order Information:
    • Purpose: To process and fulfill your orders. This includes handling payments, arranging shipping, providing invoices and order confirmations, communicating with you about order status, and screening orders for potential fraud. With your consent, we may also use this information for marketing purposes (such as sending special offers or newsletters).
    • Source: Collected directly from you when you place an order on our site or provide details during the checkout process.
    • Sharing: Shared with our e-commerce platform (Shopify) and with third parties necessary to complete the transaction and deliver your order (such as payment processors and shipping companies). These parties receive only the information required to perform their services.
    • Data Includes: Your name, billing address, shipping address, payment details (e.g., credit card number or payment service information), email address, and phone number.
  • Customer Service Information:
    • Purpose: To provide customer support and address your inquiries or issues. This allows us to follow up on your requests, answer your questions, and improve our services based on customer feedback.
    • Source: Collected from you when you communicate with us (for instance, via email, contact form, or phone).
    • Sharing: We generally keep this information within our customer service team. In certain cases, we might share relevant details with a partner if necessary to resolve your issue (for example, sharing a tracking number with a courier to investigate a lost package).
    • Data Includes: Your name, contact information (email address, phone number), order number (if applicable), and the content of your correspondence with us (including any attachments or images you provide).

Use of Third-Party Tools

We use certain third-party services to operate our store and understand our customers better. These include:

  • Shopify: Our online store is built on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products to you. Your data (including device and order information) is stored through Shopify’s secure data storage and databases. For more details, please review Shopify’s Privacy Policy on their official website.
  • Google Analytics: We use Google Analytics to collect information about how visitors use our site. This helps us analyze website traffic and improve the user experience. Google Analytics may set cookies on your browser or use similar technologies. Information collected (including your IP address) may be transmitted to and stored by Google on servers outside the UK. See Google’s Privacy Policy for more details on how they handle this information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to enable certain functionalities:

  • Essential Cookies: These are necessary for basic website functions (for example, keeping items in your shopping cart) and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as a request for services (e.g., logging in or filling in forms).
  • Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Marketing Cookies: These are used to track visitors across websites and display ads that are relevant to individual user interests (for example, showing you our ads on other platforms after you’ve visited our site).

When you first visit our site, we may ask for your consent to set certain cookies (aside from essential cookies). You can always adjust your cookie preferences or withdraw consent by changing your browser settings or via our website’s cookie settings. For more detailed information, please see our Cookie Policy.

Sharing of Personal Data

We value your privacy. We share your personal data only in the ways described above and only when necessary to provide our services. This may include sharing data with:

  • Service Providers: such as payment processors, fraud prevention services, shipping carriers, and IT platform providers (like Shopify), but only to the extent necessary to perform their functions.
  • Business Transfers: If our business is sold or merged with another company, your information may be transferred to the new owners so that we can continue to provide products and services to you.
  • Compliance with Laws: We may also share your information to comply with applicable laws and regulations, to respond to a lawful request (such as a subpoena, court order, or government demand), or to protect our rights or the rights of others (for example, to prevent fraud or investigate a breach of law).

Legal Bases for Processing

We process your personal data lawfully, fairly, and transparently. Under the General Data Protection Regulation (GDPR) and UK data protection law, we rely on the following legal bases:

  • Performance of a Contract (Art. 6(1)(b) GDPR): We need your personal data to fulfill the contract we have with you – for example, when you make a purchase, we use your information to process payment and ship your order.
  • Consent (Art. 6(1)(a) GDPR): In certain cases we will ask for your consent to process your data (e.g., for sending marketing emails or using certain cookies). You have the right to withdraw your consent at any time.
  • Legal Obligation (Art. 6(1)(c) GDPR): We might be required to process certain data to comply with a legal obligation – for instance, retaining transaction records for tax and accounting purposes.
  • Legitimate Interests (Art. 6(1)(f) GDPR): We may process data for purposes of our legitimate business interests – for example, to improve our services, prevent fraud, or secure our website – as long as those interests are not overridden by your fundamental rights and freedoms.

Your Rights

You have the following rights regarding your personal data under GDPR and relevant UK law:

  • Right of Access: You can request a copy of the personal data we hold about you, as well as information on how we use your data.
  • Right to Rectification: You have the right to ask us to correct or update any inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances – for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and we have no other legal basis for processing. This is sometimes called the “right to be forgotten.”
  • Right to Restrict Processing: You have the right to ask us to restrict or suspend the processing of your personal data in certain situations, such as while we are verifying the accuracy of your data or handling an objection you have raised.
  • Right to Data Portability: You can request that we provide your personal data to you or to another organization in a structured, commonly used, and machine-readable format, where technically feasible. This right applies to data processed based on your consent or on a contract, and which is processed by automated means.
  • Right to Object: You may object to our processing of your personal data when we rely on legitimate interests as the legal basis (for reasons relating to your particular situation). You also have the right to object at any time if your data is processed for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Complain: If you have concerns about our data practices, you have the right to lodge a complaint with a supervisory authority. In the UK, this would be the Information Commissioner’s Office (ICO). We encourage you to contact us first, so we can address your concerns directly.

To exercise any of these rights, please contact us using the contact information provided in the section above. We will respond to your request in accordance with applicable law, typically within one month.

Data Security

We implement appropriate technical and organizational measures to secure your personal data and protect it against unauthorized access, alteration, disclosure, or destruction. These measures include using secure servers, encrypting sensitive information (such as payment details) during transmission, and limiting access to personal data to employees and service providers who need it to perform their duties. While we strive to protect your information to the best of our ability, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

Note: By using our website, you acknowledge that you have read and agree to this Privacy Policy and consent to the collection and use of your personal data as described above.

Contact

Customer Service: Monday to Friday: 09:00 to 17:00

You can reach us by email at: info@le-philippe.co.uk or visit our contact page.

We are also available by phone at:  +31 6 26 218 650

Address: Langerakbaan 183, 3544 PE Utrecht, Netherlands

Trade Name: Le Philippe

Registered Company Name: Le Philippe

Chamber of Commerce: 96387343

CONTACT

We strive for optimal customer satisfaction. Please do not hesitate to contact our specialized customer service via the contact details above or the contact form on our contact page. Your feedback is very important to us. We aim to respond within 48 hours.